Rescue Uncle Solutions Private Limited
CIN: U95111DL2025PTC454542
This policy applies to all services booked through the Rescue Uncle website, app, WhatsApp, customer care, or any partner platforms.
1. Eligibility for Refund
- Refund is issued only if the authorized brand service center declares the device non-repairable.
- In such a case, the repair amount (if paid in advance) will be refunded.
- Delivery charges will still apply for returning the device.
3. Pickup & Delivery Refund Rules
| Case | Refund Status | Notes |
|---|---|---|
| Pickup not completed due to customer unavailability for 2 days | ✔ Refund | Device was not picked up |
| Delivery of unrepaired device (Device Unrepairable) | ✔ Refund | Device Unrepairable |
| Pickup completed and customer denies repair | No refund | Delivery charges apply |
| Delivery of repaired device attempted | No refund | Delivery charges apply |
| Delivery of unrepaired device (customer denied repair) attempted | No refund | Delivery charges apply |
4. Payment Obligation After Repair
- Once repair is approved, Rescue Uncle pays the authorized service center in advance.
- Customer must pay full repair cost before receiving the device.
- Customer cannot deny payment after repair.
- If payment is not made, device may be held until full payment.
- Storage / redelivery / penalty charges may apply.
- Legal recovery may be initiated if required.
5. Diagnosis and Inspection
- Diagnosis is free and done by the authorized brand service center.
- No fee applies even if the customer later denies repair.
6. Processing Time for Eligible Refunds
- Refund initiated within 5–7 working days.
- Refund processed to original payment method.
7. Customer Responsibility
- Share accurate pickup & contact details.
- Confirm repair estimates responsibly before approval.
- Be available for delivery after repair.
- Make timely payment for completed repairs.
8. Final Agreement
- Customer agrees to all terms in this Refund & Cancellation Policy.
- Customer accepts payment responsibility after repair approval.
- Delivery charges apply as per pincode.
WhatsApp: +91 9213353001
Email: support@rescueuncle.in